FAQs

Where do you ship?
We ship to 48 contiguous US states.  We normally do not ship to PO Boxes.  Please provide a physical address.  We can not ship to Hawaii, Alaska, District of Columbia, and American territories.

How long does my order take to ship?
Please allow up to 72 hours for order handling/processing. Once your awesome product leaves our warehouse, delivery time normally ranges from 3-10 business days (M-F) to reach your address. We send status updates for your shipment.  You may also check the status of your order by clicking on TRACK ORDER on our homepage.  If you have questions please email us at help@trvlcompany.com

Can I change my address or order after my order is placed?
It is the responsibility of the buyer to make sure that she or he enters the correct product, size, variant, etc. when making an order. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order details once the order has been made. If you decide you need to change a detail about your order, please write to us at help@trvlcompany.com within 24 hours of placing your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to make the change, you can return your order to us once you've received it. If it does get returned back to our warehouse, we can then ship it to the correct address.

Will I get shipping status updates or tracking?
Yes.  Once your payment has cleared, we will process your order within 72 hours. You will receive a confirmation e-mail once your order has shipped, which will include the shipment status. You may also check the status of your order by clicking on TRACK ORDER on our homepage.  Please contact us at help@trvlcompany.com if you have questions.

What is the return/refund policy?
Please review our extensive return and exchange policy here:
Return Policy

Who can I contact for questions?
For any questions or concerns email us at help@trvlcompany.com